U.S. & Canadian Customers New and unopened merchandise may be returned within 90 days of receipt for an exchange or refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition. Items sold as a prepackaged bundle or kit must be returned with all components in unused/unmarked/sellable condition. If you received a defective, damaged, or incorrectly shipped item from us, please call us (1-800-964-1116) or email us ([email protected]) so that we can fix this for you! We will gladly ship a replacement and assist you with your return. Personalized items may not be returned for replacement or refund, unless the personalization or item is defective. Any return that does not comply with the above policy may be rejected or may be subject to a restocking fee, at our discretion. Return Address: Comfort Prints Ministries, Inc., 17261 Gothard Street, #70, Huntington Beach, CA 92647.